Return Policy

Thank you for choosing us as your preferred e-cigarette manufacturer. We are dedicated to providing high-quality, high-value products. To support this commitment, we have established the following return policy to assist you.

Defective or Damaged vapes Return Policy

Notification:
If you receive damaged or defective vapes, or if your package is missing items, please notify us within 48 hours of receipt via email or phone. Claims made after this period may not be accepted. To ensure a smooth resolution, please do not handle the goods before reporting the issue to our customer service team. We may request batch numbers, photos of the damage, or that the items be returned for inspection.

Return Process:

  • Vapes must be returned to us for inspection.
  • Upon receiving the returned product, we will test and examine it.
  • If the vape is found to be defective, we will provide a refund or replacement within 30 days of purchase.
  • If the vape is no longer available, we will refund the cost of the product (including postage) or offer a replacement of your choice.
  • If the vapes are determined to be non-defective or damaged due to misuse, accidental damage, or normal wear and tear, you will be responsible for any costs incurred in returning the goods.

Shipping:
Please return goods using a recorded delivery method and ensure that the full value of the goods is insured. Be sure to include the original order number. You are responsible for taking reasonable care of the goods while in your possession.

Unwanted Goods Return Policy

Return Period:
If you wish to return an unwanted item, you may do so within 14 days from the date of purchase. The cost of return shipping will be borne by you. Please include the original order number with the return. We will refund the full cost of the goods, excluding shipping fees.

Condition:
Items must be returned unused and in their original, sealed packaging. Due to the consumable nature of electronic cigarettes, we cannot accept returns of used items for hygiene reasons, unless the product is defective.

Care:
You are responsible for taking reasonable care of the goods while in your possession.

Return Shipping:
We recommend using a recorded delivery method for returns and ensuring proper packaging. We are not liable for lost or damaged items during the return process.

Thank you for your understanding and cooperation. If you have any questions about this policy, please feel free to contact us!